ORDER & RETURN POLICY POWERSPORTS PARTS WAREHOUSE NETWORK
HASSLE-FREE RETURNS
We strive to make your shopping experience with us as easy as possible. We understand there may be times when you order items you no longer want or need. We have outlined the steps to ensure your unwanted items get returned.
EASY RETURN PROCESS
1. Submit a Return Request: All returns must be submitted within 30 days from receipt of goods. All of our returns are now completed electronically, to help ensure a quick and easy process.
To begin your electronic return:
2. Securely Pack Your Shipment: Once you have received your RMA, pack the items securely in the original box. Please be sure any old shipping labels and barcodes have been removed from the box you use.
SHIPPING COMPANY
Please be sure to send your return using an insured and trackable shipping company. While we recommend and encourage you to use UPS or USPS, you can use any shipping company that’s most convenient for you.
If you would like to purchase a return label from our company using the card on your order for the amount of your shipping cost on that order, please contact parts@powersportpartswarehouse.com
IMPORTANT NOTE:
Please be patient while we process your order. Our normal shipping time is 1-3 business days after we receive your order. Air shipments also take us a few days to process. Thank you for your understanding.
MERCHANDISE AVAILABILITY
We order our merchandise to be available before it is printed in our catalog or on our website. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be notified immediately following your order, by email, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays.
CLOTHING EXCHANGES
Please contact our team for clothing exchanges.
CORE CHARGE
Core charge may be applied to engine assemblies, crankshafts, cylinders.
RETURNS
Powersports Parts Warehouse will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Requests must be made within 30 days from receipt of goods. Refused orders and/or returns shall be subject to a 25% restocking/handling charge. Merchandise must be returned pre-paid as we will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges.
All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Never ship an item in its original manufacturer's packaging - it will arrive damaged. Please use a postal box or another adequate packaging to ensure your return is not damaged in shipping. Following these guidelines will prevent any unnecessary charges. Any electrical and fiberglass parts are not returnable. Please be sure you want them before ordering!! You can always call our team at 618-464-3896 to verify the correct parts for your unit.
All returns or exchanges must be received within 30 business days from the date the order is received. Any returned items that do not follow the most general guidelines will be returned and no credits will be issued!
ORDER CANCELLATIONS OR CHANGES
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
DEFECTIVE MERCHANDISE
All defective merchandise is warranted by the manufacturer, not by Powersport Parts Warehouse. Returns are subject to approval by the manufacturer. All items must be installed by an authorized dealership warranty processing. Shipping charges on defective merchandise are not refundable!!
FINAL NOTE
We are not responsible for any typographical errors, omissions, inclusions, or other errors on our web pages. All of our information is direct from the manufacturers and cannot be held liable for any of their errors.
MAILING ADDRESS
Powersports Parts Warehouse
Parts Department
17933 Holzhauer Auto Mall Drive
Nashville, IL 62263
Phone: (618) 464-3896
Email: parts@powersportparts.com
*Powersport Parts Warehouse is operated and fulfilled by Holzhauer Auto and Truck Sales LLC
